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Customer Service Representative

This is not for Retail/Cashier Customer Service, this is a fast passed healthcare distributor/manufacturer seeking qualified applicants to have experience in Taking orders, following up with Customers, Product explanation and very detailed oriented. 

1. PRIMARY PURPOSE: Provide product support to customers and sales representatives. Processing of orders received from customers electronically, faxed and verbally

2. ORGANIZATIONAL RELATIONSHIP: Reports to Customer Service Manager

3. RESPONSIBILITIES:

 Answer Calls

 Enter orders, confirm orders and proof orders

 Provide product support to customers & sales representatives

 Print a hard copy of the order

 Print the order (a pick) and give to warehouse to process

 Process credit and dealer applications

 Provide return authorizations

 Print orders in warehouse report and check status of order

 Process drop ship orders that are ready to invoice

 Correct errors in shipping

 File claims with shipping partners for damaged or lost product

 Allocating of received product

 Handle customer complaint calls, log, start QC

 Any duties deemed necessary by manager

4. SKILLS REQUIRED TO PERFORM JOB RESPONSIBILITIES:

 Ability to read and understand written and verbal job instructions and procedures

 Attention to detail and high level of accuracy.

 Skill and proficiency in the use of personal computer software programs including word processing and spreadsheet applications.

 4 year degree prefered

 1-3 years customer service experience

 Ability to multi-task effectively

 Good oral and written communication skills

5. ESSENTIAL FUNCTIONS OF THE JOB:

 Able to sit for long periods of time

6. EQUIPMENT USED:

 Computer, Copier, Fax Machine, Scanner

About Healthmark Industries Company

Since 1969, Healthmark Industries Co. has developed and marketed innovative solutions to aid healthcare facilities in their delivery of surgical instruments and other lifesaving medical devices to patients. These solutions include: 1) Products for the effective cleaning, validation and verification of the cleaning process; 2) Packaging and other accessories for the proper sterilization, storage and delivery of surgical instruments; 3) Tools to identify and secure emergency and other lifesaving supplies and equipment. Healthmark will continue to innovate, continue to support and continue to serve the healthcare provider and the support services that make it possible to deliver quality healthcare.

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